Frequently Asked Questions

All Rubber Inc. customers are assigned a customer/account number. If you do not know yours, feel free to contact our Customer Service department at 1-800-621-1563. 

The Login/Register link is located at the right corner of the top red menu bar. When logging in to your Account, you will need your username and password. Your email address serves as your username. To log out of your Account, click Sign Out in the right corner of the top red menu bar.

For your security, an online session will automatically end after thirty (30) minutes of inactivity.

Only the Primary Administrator and assigned Users may access an Account. To ensure your information is secure, we encourage you to regularly update your password and promptly delete a User who is no longer authorized to access the Account.

Existing Rubber Inc. Customers will see their prices after logging in to their Account. If you have a question about your price, please contact Customer Service at 1-800-621-1563 and they will direct you to the Sales Representative for your account. If you do not see any prices at all, that means you are not logged into your account. 

To save items in your Shopping Cart, click Save this Cart. You will input a unique name in the field provided and click the Save this Cart button. To access a saved cart, go to My Account. You can view, print or email a saved cart at any time. When you are ready to resume the checkout process for a saved cart, click Open Cart and proceed with purchase. Saved carts remain active for ninety (90) days and then are deleted from the Account.

To view your Wish List, login and click My Account, then go to manage wish list.  You can add items to the Wish List from the product pages (the "Add to Wish List link is located in the gray product information box).

Items can be added to your purchase if the order has not yet been processed in the warehouse. Please contact Customer Service at 1-800-621-1563 to find out if your order has shipped or if it remains open for new items to be added.

Will Call orders are available only at our warehouse facility locations in Chicago, IL, Durand, WI, and St. Louis, MO. To request Will Call for pick-up please contact Customer Service at 1-800-621-1563 immediately after processing your online order.

You may enter a Purchase Order Number for your order on the Payment page in the Shopping Cart. 

To apply for a line of credit with Rubber Inc., please contact Customer Service at 1-800-621-1563 or info@rubber-inc.com for an Application for Credit form. Once the form is received and reviewed, your Account will be set up with an approved line of credit and credit terms. The approximate turnaround time to process your request is 48 business hours.

Currently, we do not offer online payment. In order to pay an invoice or statement, please contact our Accounts Receivable team at 1-800-621-1563 or e-mail ar@rubber-inc.com.

Some Manufacturers provide a limited warranty on select products. Please refer to the warranty information enclosed with a product, which details terms and conditions. If you cannot locate warranty information in a shipment, or if you have questions regarding a product's warranty, please contact Customer Service at 1-800-621-1563 or info@rubber-inc.com.

We take great care to have delivered goods counted and checked prior to shipping them.Upon delivery of any package, do a careful examination for damaged or shorted items and make a notation on the Carrier's receipt. Please note that by giving the Carrier a signed receipt accepting the goods without notation of damage or shortage, you assume responsibility for the condition of the packaged items. Damages and shortages must be noted along with your signature. In order to receive a refund or exchange for damaged or shorted items, you must contact Customer Service at 1-800-621-1563 within 48 hours of receipt. For more information, review our Return Policy.

Stock orders ship from our distribution centers located in Chicago, IL, Durand, WI and/or St. Louis, MO. Shipping charges are automatically calculated using the distribution center as the point of origin (if applicable). We reserve the right to ship certain products or orders directly to a customer from the manufacturer.

Rubber Inc. ships orders to both commercial and residential addresses. Commercial addresses are defined as business addresses situated on commercially zoned real estate, as determined by the freight carrier. Businesses operated from a house, apartment or other dwelling are not considered commercial addresses and will be charged any applicable residential delivery fees. 

LTL Common Carrier delivery requires an adult signature at the time of delivery. It is that adult"s responsibility to inspect the merchandise being delivered for damage or shortage. By signing for a shipment without notice of damage or shortage, you are accepting the product in good condition. Once the driver leaves with your signature, your ability to claim damage or shortage against the carrier is significantly reduced. 

It is also the responsibility of the Customer to have adequate help and any necessary equipment to receive product at the back of the delivery vehicle.

Rubber Inc. is always looking for smart, hard-working talented individuals who enjoy elevating the customer experience. If you're interested, please reach out directly to us at info@rubber-inc.com and we'll make sure your name is routed to the correct department.

If you would like to be contacted or visited by a local Rubber Inc. Sales Person, please go to our Contact Us page and fill out the inquiry form. We will contact you right away!